Payment Terms

At Oigraph, we strive to provide a safe, secure, and convenient checkout experience for our customers. This Payment Policy explains the accepted payment methods, currency, payment security, billing verification, and payment-related terms for purchases made through our website.

This policy applies to purchases made through www.oigraph.com.

1. Accepted Payment Methods

We accept the following secure payment methods at checkout:

Credit and Debit Cards:
Visa, Mastercard, American Express, Diners Club, and Discover.

Digital Wallets:
Apple Pay, Google Pay, and Shop Pay.

Alternative Payment Methods:
PayPal.

The available payment methods displayed during checkout represent the payment options available for your order.

All payments must be successfully authorized and completed before an order can be processed, prepared, or shipped.

2. Currency and Pricing

All prices displayed on www.oigraph.com are listed in United States Dollars (USD) unless otherwise stated.

The final order total shown at checkout may include:

  • Product prices
  • Applicable shipping charges
  • Discounts or promotional adjustments
  • Applicable taxes based on your shipping location and order details

If your payment method is issued in a currency other than USD, your bank, card issuer, or payment provider may apply currency conversion rates or additional fees. These fees are determined by your financial institution and are not controlled by Oigraph.

3. Payment Security

Your payment security is important to us.

Payments made through www.oigraph.com are processed through secure checkout systems provided by Shopify and authorized third-party payment providers.

Payment information is transmitted securely through encrypted payment processing systems.

Oigraph does not store customers' complete credit card numbers or debit card numbers on our website or servers. Payment details are handled directly by secure payment processors according to applicable payment security requirements.

4. Billing Verification

To help protect customers and prevent unauthorized transactions, the billing information provided during checkout should match the information associated with your payment method.

Oigraph may review, delay, or cancel an order if:

  • The payment cannot be authorized
  • Billing information is incomplete or inaccurate
  • The transaction is identified as potentially unauthorized
  • Additional verification is required to process the order

If an order is canceled due to payment verification or security concerns, we will notify the customer using the contact information provided during checkout.

5. Payment Authorization

When you place an order, your payment method may be authorized immediately.

Depending on your bank, card issuer, or payment provider, a temporary authorization hold may appear before the payment is fully completed.

If an order is canceled before fulfillment, any applicable refund or authorization release will be handled according to the processing timeline of your payment provider.

6. Failed or Declined Payments

If your payment is declined, please verify that your billing information, payment details, and available funds are correct.

You may also contact your bank or payment provider for additional assistance.

Orders with unsuccessful payments cannot be processed until a valid payment has been successfully completed.

7. Chargebacks and Payment Disputes

We value clear communication with our customers.

If you believe there is an incorrect charge, unauthorized transaction, or payment-related concern, please contact our customer support team first so we can review the issue and assist you.

Working directly with customers allows us to address payment concerns and provide appropriate assistance.

8. Order Confirmation

After a successful payment, you will receive an order confirmation email sent to the email address provided during checkout.

Please review your order confirmation carefully. If you notice incorrect information, such as shipping details, contact information, or product selections, please contact us as soon as possible.

9. Contact Information

For questions regarding payments, billing, order charges, or transaction security, please contact us:

Store Name: Oigraph

Website:
www.oigraph.com

Email:
hello@oigraph.com

Phone:
+1  508-519-3520

Business Address:
9102 W Dixon St
Milwaukee, WI 53214
United States

Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM Central Time (CT)
Sunday and U.S. Public Holidays: Closed

We aim to respond to customer inquiries within 1–2 business days.