Shipping policy
This Shipping Policy explains how orders are processed, shipped, and delivered for purchases made through www.oigraph.com.
For information about returns and refunds, please review our Refund Policy.
1. Order Processing
Orders are processed within 1–3 business days.
Business Days: Monday – Friday, excluding U.S. public holidays.
Order Cut-Off Time: 6:00 PM Central Time (CT).
Orders placed after the daily cut-off time begin processing on the next business day.
Orders placed on Saturdays, Sundays, or U.S. public holidays begin processing on the next business day.
If Oigraph is unable to ship an order within the stated processing timeframe, we will notify the customer by email and provide the option to agree to a revised shipping timeframe or cancel the affected order for a refund.
2. Shipping and Delivery
Standard Shipping is available for orders delivered within the United States.
Shipping timeframe:
Processing Time: 1–3 business days
Transit Time: 5–8 business days
Estimated Total Delivery Time: 6–11 business days after an order is placed.
Delivery estimates are calculated in business days and exclude Saturdays, Sundays, and U.S. public holidays.
Carrier delays, severe weather, public holidays, incorrect or incomplete addresses, and transportation disruptions may affect the delivery date.
3. Shipping Costs
Oigraph provides Free Standard Shipping on eligible orders delivered within the United States.
Customers will see any applicable shipping charges during checkout before completing their purchase.
Oigraph does not charge hidden handling fees, packaging fees, or unexpected shipping surcharges.
4. Shipping Methods and Tracking
Orders are shipped through carriers or logistics services selected based on the destination and shipping requirements of the order.
After an order has shipped, a shipping confirmation email containing available tracking information will be sent to the email address provided during checkout.
Please allow 1–3 business days after shipment for tracking information to appear or update in the carrier's system.
The tracking information provided in the shipping confirmation email can be used to monitor the delivery status of your order.
5. Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address during checkout.
Incorrect or incomplete shipping information may result in:
- Delivery delays
- Failed delivery attempts
- Returned shipments
If an address correction is required after an order has been placed, please contact:
as soon as possible.
We can update shipping information only if the order has not been shipped.
Shipping addresses cannot be changed after an order has been shipped.
6. Lost, Delayed, Damaged, or Incorrect Shipments
If a shipment is significantly delayed, arrives damaged, contains missing or incorrect items, or is marked as delivered but has not been received, please contact:
within 7 business days after delivery or the reported delivery date.
Please include:
- Your order number
- Tracking information
- Description of the issue
- Clear photographs of the package and affected items when relevant
We will review the shipment information and contact the shipping carrier when a carrier investigation is required.
If the shipment is confirmed to be lost, damaged, defective, incomplete, or incorrect, Oigraph will provide an appropriate resolution, which may include:
- Replacement of the affected item
- Refund to the original payment method
If a return is required for a confirmed damaged, defective, or incorrect item, Oigraph will provide return instructions and cover the applicable return shipping cost.
The 7-business-day reporting period in this section applies specifically to shipping problems and items that arrive damaged, defective, missing, or incorrect.
Eligible customer preference returns are subject to the separate 30-day return period described in our Refund Policy.
7. Refused or Undeliverable Shipments
If a shipment is returned because of:
- Incorrect or incomplete customer-provided address
- Refusal of delivery
- Failure to collect the package
- Customer inability to receive the shipment
Oigraph will contact the customer using the email address associated with the order.
If reshipment is requested after a package is returned because of incorrect customer-provided shipping information or a customer-caused failed delivery, the customer may be responsible for additional shipping costs.
Additional shipping costs will not apply when the failed delivery or returned shipment results from an error by Oigraph or the shipping carrier.
8. Contact Information
If you have questions about shipping, tracking, delivery, or this Shipping Policy, please contact us:
Store Name: Oigraph
Website:
www.oigraph.com
Business Address:
9102 W Dixon St
Milwaukee, WI 53214
United States
Phone:
+1 508-519-3520
Email:
hello@oigraph.com
Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM Central Time (CT)
Sunday and U.S. Public Holidays: Closed
Response Time:
1–2 business days
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