Refund policy
This Refund Policy explains the return period, eligibility requirements, return procedures, refunds, replacements, and return shipping responsibilities for purchases made through www.oigraph.com.
For additional information, please review our Shipping Policy and Payment Policy.
1. Return Window
Returns may be requested within 30 days after the delivery date.
The 30-day return period applies to eligible returns, including customer preference returns such as ordering the wrong item, selecting the wrong option, changing your mind, or no longer needing the item.
Return requests must be submitted within the applicable 30-day return period.
2. Return Eligibility
To qualify for a return, an item must:
- Be unused and unworn
- Be in the same condition as received
- Include original packaging, tags, and accessories
- Include proof of purchase or order information
Non-Returnable Items
The following items are not eligible for return:
- Items clearly marked as Final Sale or non-returnable on the product page before purchase
- Personalized, customized, or modified products
- Items that have been worn, washed, used, altered, or damaged after delivery
- Items returned without required original packaging or tags
These conditions do not affect customer rights regarding items that arrive damaged, defective, or incorrect.
3. How to Start a Return
To request a return, please contact:
within the applicable return period and provide:
- Order number
- Item(s) you wish to return
- Reason for the return
Our customer support team will review return requests within 1–2 business days.
If your return request is approved, we will provide return instructions and the appropriate return address.
Please do not send items back before receiving return authorization instructions from our customer support team.
4. Customer Preference Returns
Customer preference returns may include:
Ordering the Wrong Item
If you receive an item that does not meet your expectations due to selecting the wrong product or option, you may request a return within the applicable return period.
Changing Your Mind
If you no longer want an item or have changed your purchasing decision, the item may be returned if it meets the return eligibility requirements.
Return Shipping Responsibility
For customer preference returns, customers are responsible for return shipping costs unless otherwise required by applicable law.
Oigraph does not charge a restocking fee for eligible returns.
We recommend using a trackable shipping service when returning an item. Customers are responsible for the returned package until it is delivered to the designated return address.
5. Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If an item arrives damaged, defective, or incorrect, please contact:
within 7 business days after delivery and provide:
- Order number
- Description of the issue
- Clear photos showing the item and the problem
- Photos of packaging when relevant
After reviewing and confirming the issue, Oigraph will provide an appropriate resolution, which may include:
- Replacement of the item
- Refund to the original payment method
If a return is required for a confirmed damaged, defective, or incorrect item, Oigraph will provide return instructions and cover the applicable return shipping cost.
The 7-business-day reporting period applies specifically to items that arrive damaged, defective, or incorrect. It does not replace the general 30-day return period described above.
6. Refunds
Returned items will be inspected after delivery to the designated return address.
If the returned item meets the requirements of this Refund Policy, Oigraph will issue a refund to the original payment method within 3–7 business days after the returned item has been inspected and approved.
Customers will receive a confirmation email after the refund has been issued.
After Oigraph processes the refund, the time required for the funds to appear in the customer's account depends on the customer's bank, card issuer, or payment provider.
Items that do not meet the return eligibility requirements may not qualify for a refund.
7. Late or Missing Refunds
If your refund has been approved but has not appeared in your account:
Step 1
Check the original payment account used for the order.
Step 2
Contact your bank, card issuer, or payment provider to confirm the processing status.
Step 3
Contact Oigraph if the refund is still unavailable after your financial institution completes processing.
For further assistance, contact:
Please include your order number when contacting us.
8. Exchanges and Replacements
Direct exchanges are not available for customer preference returns.
If you would like a different product, option, or style, please return the eligible item according to this Refund Policy and place a new order after the return has been processed.
For items confirmed as damaged, defective, or incorrect upon delivery, Oigraph may provide a replacement or refund depending on product availability and the circumstances of the request.
If a replacement is unavailable, a refund will be issued to the original payment method.
9. Contact Information
If you have questions about returns, refunds, replacements, or this Refund Policy, please contact us:
Store Name: Oigraph
Website:
www.oigraph.com
Email:
hello@oigraph.com
Phone:
+1 508-519-3520
Business Address:
9102 W Dixon St
Milwaukee, WI 53214
United States
Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM Central Time (CT)
Sunday and U.S. Public Holidays: Closed
Response Time:
1–2 business days
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