Privacy policy
This Privacy Policy describes how Oigraph ("we," "us," or "our") collects, uses, shares, and protects personal information when you visit, use, or make a purchase from https://www.oigraph.com/ (the "Site"), or otherwise interact with our services.
By using the Site and our services, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
We collect personal information used to operate our online store, process orders, provide customer support, improve our services, and maintain the security of the Site.
The types of personal information we collect include:
Contact Information
Name, billing address, shipping address, email address, and phone number.
Order Information
Products purchased, order history, delivery information, shipping details, billing details, transaction records, and return or refund requests.
Payment Information
Payments are processed through Shopify and the payment providers available during checkout.
Complete credit card and debit card information is processed by the payment provider and is not stored on the Oigraph website or servers.
Account Information
When you create a customer account, we may collect account credentials, saved addresses, shopping preferences, and related account information.
Device and Usage Information
IP address, browser type, device type, operating system, time zone, referring pages, pages viewed, website interactions, and information collected through cookies or similar technologies.
Customer Support Information
Information provided through customer support requests, including messages, product inquiries, order questions, return requests, refund requests, and related communications.
2. How We Use Personal Information
We use personal information for the following purposes:
Order Processing
To process payments, confirm orders, arrange shipment, provide delivery updates, and manage returns and refunds.
Customer Support
To respond to inquiries, provide assistance, and resolve product, order, shipping, return, refund, and payment-related issues.
Service Communications
To send order confirmations, shipping notifications, refund notifications, account notices, policy updates, and other service-related communications.
Marketing Communications
To send promotional emails, product updates, and marketing communications to customers who have subscribed to receive them.
Customers can unsubscribe from promotional emails by selecting the unsubscribe link included in the email or by contacting us.
Website Improvement
To analyze website performance, understand how customers interact with the Site, improve product pages, and improve the online shopping experience.
Security and Fraud Prevention
To detect, prevent, and investigate fraud, unauthorized transactions, abuse, security incidents, and other harmful activities.
Legal Compliance
To comply with legal, regulatory, accounting, tax, recordkeeping, dispute resolution, and government requirements.
3. How We Share Personal Information
Oigraph does not sell personal information in exchange for monetary compensation.
We may share personal information with service providers that perform services used to operate our online store, including:
- Shopify and e-commerce platform services
- Payment processors
- Shipping and fulfillment providers
- Customer support providers
- Fraud prevention and security providers
- Analytics, advertising, and measurement providers
- Professional legal and accounting advisors
- Government and regulatory authorities when disclosure is required by law
Service providers receive only the information required to perform the services they provide to Oigraph.
4. Cookies and Advertising Technologies
We use cookies, pixels, tags, and similar technologies to operate the Site, remember customer preferences, measure website performance, understand website interactions, and support analytics and advertising activities.
These technologies may be used for:
- Website functionality
- Shopping cart and checkout operation
- Security and fraud prevention
- Analytics and performance measurement
- Advertising measurement
- Remarketing activities
Analytics, advertising, and measurement services connected to the Site may be used to understand website activity, measure advertising performance, improve the shopping experience, and support store operations.
Cookie preferences can be managed through browser settings and available privacy controls.
If a Cookie Banner or Privacy Preference Center is available on the Site, you may use those controls to manage your preferences.
Disabling cookies required for website functionality may affect shopping cart, checkout, customer account, and other website features.
5. Your Privacy Rights
Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.
These rights may include:
- Accessing personal information
- Correcting inaccurate personal information
- Requesting deletion of personal information
- Obtaining a copy of certain personal information
- Learning how personal information is collected, used, or disclosed
- Opting out of targeted advertising
- Opting out of the sale or sharing of personal information
- Withdrawing consent for marketing communications
- Exercising other privacy rights provided by applicable law
Privacy-related requests can be submitted by contacting:
Please include enough information for us to identify and process your request.
We may request information necessary to verify the identity of the person submitting a privacy request.
6. Do Not Sell or Share My Personal Information
Oigraph does not sell personal information in exchange for monetary compensation.
Certain advertising, analytics, or measurement activities may be considered sharing or targeted advertising under applicable privacy laws.
Eligible consumers may submit privacy requests by contacting:
Please use the subject line:
"Privacy Opt-Out Request"
Privacy requests will be processed according to applicable privacy laws.
7. Marketing Communications
Customers who subscribe to marketing communications may receive promotional emails, product updates, new arrival information, and special offers from Oigraph.
Marketing communications can be discontinued at any time by selecting the unsubscribe link included in promotional emails or contacting:
Service-related communications, including order confirmations, shipping notifications, payment information, return or refund communications, and important account or policy notices, will continue when necessary.
8. Data Retention
Personal information is retained for the period required to:
- Process and fulfill orders
- Provide customer support
- Maintain business and transaction records
- Prevent fraud
- Resolve disputes
- Comply with legal and accounting requirements
When personal information is no longer required, it may be deleted or anonymized unless retention is required by law.
9. Data Security
Oigraph uses reasonable administrative, technical, and organizational safeguards designed to protect personal information.
The Site uses secure technology to protect information transmitted through the website.
Payments are processed through Shopify and payment providers. Complete payment card details are not stored on the Oigraph website or servers.
No method of electronic transmission or storage can guarantee absolute security.
10. Children's Privacy
The Site and Oigraph services are not intended for children under 16 years of age.
Oigraph does not knowingly collect personal information from children in violation of applicable privacy laws.
If we identify personal information collected from a child improperly, we will take appropriate action as required by applicable law.
11. International Data Transfers
Oigraph primarily serves customers in the United States.
Personal information may be processed, stored, or transferred in the United States and other locations where Shopify and our service providers operate.
Personal information transfers are handled according to applicable legal requirements.
12. Third-Party Links
The Site may contain links to websites or services operated by third parties.
Third-party websites and services operate independently and maintain their own privacy policies.
Oigraph is not responsible for the privacy practices or content of third-party websites.
Customers should review third-party privacy policies before providing personal information.
13. Changes to This Privacy Policy
Oigraph may update this Privacy Policy when our business operations, services, privacy practices, or legal requirements change.
Updates will be published on this page with a revised Last Updated date.
14. Contact Information
If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact us:
Store Name: Oigraph
Website:
www.oigraph.com
Business Address:
9102 W Dixon St
Milwaukee, WI 53214
United States
Phone:
+1 508-519-3520
Email:
hello@oigraph.com
Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM Central Time (CT)
Sunday and U.S. Public Holidays: Closed
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